FAQ

M.M. Second Act is a resale marketplace where you can buy and sell pre-loved M.M.LaFleur products, as part of our resale community. It is powered by a service provider called Archive.

You are purchasing a pre-loved M.M.LaFleur product from another customer who has decided to sell it. You can see their name in the listing. They are responsible for packing and shipping the item to you. The M.M. Second Act team, powered by Archive, is here to answer any questions you have throughout this experience.

No. The M.M. Second Act service is not currently available to buyers anywhere outside of the continental US, Hawaii and Alaska. Unfortunately, we cannot ship to AA, AE or AP addresses.

Once you have received your order, please look it over carefully and ensure it is as described. If everything is ok, accept the order. If you have any concerns, please contact our M.M. Second Act customer support team here within 3 days of delivery.

If your item does not ship within 6 full business days of purchase, you will have the option to cancel and receive a full refund. If your item never arrives, we will issue you a full refund. For example, if an item sells on a Thursday, the first full business day is the next day, Friday. Saturday and Sunday do not count then Monday-Friday are counted as the next 5 business days, after which you will have the opportunity to cancel.

If your item is damaged or in a different condition to how it was described in the listing, you have 3 days after receiving your item to request a refund. You can do this by contacting our M.M. Second Act customer support team here. We will ask you to explain the issue and send us a few photos. If we verify that the item has been misrepresented, we will email you a shipping label to return it. You have 6 full business days to ship the item, after which you will receive a full refund.

All sales are final and returns are not accepted. However, you can always re-list the item for sale here. In the event that a seller has misrepresented the item you purchased, you will have 3 days after receiving the item to notify us of the issue and request a refund.

M.M.LaFleur does not guarantee:

The existence, quality or authenticity of the items advertised

The truth or accuracy of sellers’ content or listings on the service

The ability of sellers to sell items through the service and ship items within required shipping windows

However, your purchases are protected when you shop with M.M. Second Act. We will refund you if your item never ships or has been misrepresented by the seller.

State and local sales tax, when applicable, will be charged on items. Sales tax is calculated based on the type of item and the zip code of the buyer and seller.

For any free shipping promos you will receive free shipping on your resale order from Second Act between now and delineated date when you use promo code upon check out. Offer cannot be combined with other offers and promotions. Offer valid through designated date. This offer is not eligible towards previous purchases and cannot be redeemed for cash or cash equivalent. Other restrictions may apply.

M.M. Second Act allows you to sell nearly all of our historic and current items. There are some exceptions to this, such as notebooks, the Laundress products, and the following styles due to excess inventory : Foster Black FOSBLK, Foster 2.0 Black FO2BLK, Hockley 2.0 Black HC2BLK, Skinny Foster Black KAI1BLK, Curie Black- CUE1BLK, Foster Deep Navy FOSDNV, Stella Black STE1BLK, Shane Night SNE2NIT & SNE1NIT, and Harrington Haze HLS1HZZ. We do not allow the sale of items that are not from our brand.

Find your item through our search page

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No. The M.M. Second Act service is not currently available to sellers anywhere outside of the continental US, Hawaii and Alaska. Unfortunately, we cannot support sellers with AA, AE or AP addresses.

There are two ways to find your item on the search page when you begin listing:

By product name. Log in to your M.M.LaFleur account view your order history to see the product names of your previously bought items. You can also find this in your email confirmation or on your physical receipt

By style ID. This can be found on the care label of the item, but is not available for all items

If you still can’t find the item you’d like to sell, please contact our customer service team and we’ll give you a hand.

We will give you a price recommendation based on data about the item, including the type of item and its original price. You’re welcome to adjust this price.

We only accept items that are in good condition. For example, we do not accept items that have major rips, stains or missing/broken buttons or zippers.

If you’re selling a piece of clothing, ensure it’s freshly laundered. Give shoes and bags a clean and make sure there’s nothing left in bags or pockets. Write a thank you note to your seller to include in your package.

Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email. Pack your item(s) nicely with a personal thank you note and attach this label to your package. Drop it in the mailbox or at the nearest US Post Office. Alternatively, you can schedule a free USPS package pickup.

Choose packaging that fits the size and shape of your item, while ensuring it’s well protected. Note you can use a USPS box, available for free at any post office. But please ensure you use a Priority Mail box. Priority Mail Express boxes are not allowed.

Once your item sells, we will email you immediately with a shipping label. We recommend that you ship the item within 3 days of receiving this label. If you have not shipped your item within 6 full business days of receiving the label, the buyer will have the option to cancel their purchase.

You will only be paid for your item after it sells. When USPS tells us the item has been delivered, the buyer has 3 days to accept the item. Once this happens, we will release your earnings and you can redeem these in cash or M.M.LaFleur store credit.

You can choose to be paid in cash or M.M.LaFleur store credit.

If you choose M.M.LaFleur store credit, it can only be used for purchases directly with M.M.LaFleur. This store credit cannot currently be used on the M.M. Second Act site.

At the point your item sells, we will email you a pre-addressed USPS Priority Mail shipping label to put on your package. Assuming you use this shipping label and the package is scanned into the USPS tracking system, you will be insured up to a value of $100 if the item gets lost in transit by USPS. When you scan the package at USPS, we will send both you and the buyer an email with the tracking information.

If a buyer reports an issue with their order, we will ask them to upload details and photos for their return request. Our team will carefully review the case and offer a resolution. If you have misrepresented the item, for example by failing to communicate damage, you will not be paid and the item will be returned to you.

If you sold more than $20,000 in 2024 you’ll receive a 1099-K form via our partner Stripe. View our 1099 FAQ page and read this Stripe support article to learn more.

We are only accepting M.M.LaFleur apparel and footwear for trade-in at this time. We cannot accept the following items: products from brand partners, jewelry, or home accessories (e.g. room fragrance, paper products, or candles). Items must be in good condition with no major damages such as rips, stains, or pilling. Items cannot have been hemmed, lengthened, or altered in any other way. We are also not accepting trade-ins from the following styles due to excess inventory : Foster Black FOSBLK, Foster 2.0 Black FO2BLK, Hockley 2.0 Black HC2BLK, Skinny Foster Black KAI1BLK, Curie Black- CUE1BLK, Foster Deep Navy FOSDNV, Stella Black STE1BLK, Shane Night SNE2NIT & SNE1NIT, and Harrington Haze HLS1HZZ.

You can trade in your item by mail or in person at any M.M. Second Act store location. Find a store here.

Once you've confirmed your trade-in online, you will receive a pre-paid shipping label via email. Pack your item(s), attach the label to your package, and drop it in the mailbox or at the nearest USPS location. Alternatively, you can schedule a free USPS package pickup. If you trade-in by mail, $7.00 will be deducted from your total gift card amount to cover the cost of processing.

If your item is accepted for trade-in, you will earn 15% of the current or original retail price in credit, depending on the item.

If your item is accepted for trade-in but the current or original retail price cannot be determined, you will earn $15.00 in credit.

For trade-ins by mail, $7.00 will be deducted from your total gift card amount to cover the cost of processing.

Want to know how much you might receive? Estimate your item’s value.

If your item is accepted, we’ll send you an email with your gift card details. The gift card can only be used online at mmlafleur.com; it cannot be used on mmlafleur.archiveresale.co.

Once your items are received and verified at the warehouse, you will receive an email with the gift card you’ve earned towards your next M.M.LaFleur purchase. Processing time is about 10 business days between receiving your items and issuing the gift card.

For in-store trade-ins, an associate will verify your items with you present, and you will receive your gift card via email immediately.

Credit can only be used online at mmlafleur.com or in our stores; it cannot be used on mmlafleur.archiveresale.co.

If your item is not accepted for trade-in, you will not receive any credit. Please note we are not able to return items that are not accepted and will donate them on your behalf.

Buying secondhand is a way to reduce the environmental impact of your fashion choices. The production of new clothing requires a large amount of natural resources. Buying one used item reduces its carbon, waste, and water footprints by 82%. Good for the planet, good for your wallet.

Archive is the service provider that handles the development and operation of this marketplace. For more info, please see their website.

If you have any further questions, please contact support.